Train operators - contacts

Contacts for the various rail companies

Page updated: January 2017

All website links on this page open in a new window. 

 

National Rail

For service & fares information:

  

Local rail services

For Lost Property please phone general helpline numbers, unless others are specifically given.

Northern - rail services in Yorkshire and the North of England

Long distance rail services

CrossCountry

Route: Glasgow - Motherwell/Aberdeen - Edinburgh - Newcastle - Leeds - Wakefield Westgate - Sheffield - Birmingham - Bristol - Plymouth - Penzance/Oxford - Reading

  • Telephone: 
    • Customer Relations: 03447 369123
    • Ticket sales: 0344 811 0124
    • Journey care: 0344 811 0125
  • Email customer relations
  • Website:www.crosscountrytrains.co.uk
  • Postal address:
    CrossCountry Customer Relations
    Freepost (RRXU-HUEC-GLLY)
    Level 5, Cannon House
    18 Priory Queensway
    Birmingham, B4 6BS.

 East Midlands Trains

Routes:

  • (York - Leeds - Wakefield Westgate - Doncaster) Sheffield - Derby - East Midlands Parkway - Leicester - Kettering - Bedford - London St Pancras International
  • Nottingham - East Midlands Parkway - Leicester - Kettering - Bedford - London St Pancras International
  • Corby - Kettering - Bedford - London St Pancras International.

Contact details

TransPennine Express

Routes (showing Monday to Saturday daytime service destinations): 

  • Liverpool Lime Street - Manchester Victoria - Huddersfield - Leeds - York - Northallerton - Darlington - Durham - Newcastle
  • Liverpool Lime Street - Liverpool South Parkway - Warrington Central - Birchwood - Manchester Oxford Road - Manchester Piccadilly - Stalybridge - Huddersfield - Dewsbury - Leeds - Garforth (journeys towards Scarborough only) - York - Malton - Seamer - Scarborough
  • Manchester Airport - Manchester Piccadilly - Huddersfield - Leeds - York
  • Manchester Airport - Manchester Piccadilly - Huddersfield - Leeds - Garforth (journeys toward Manchester Airport only) - York - Thirsk - Northallerton - Yarm - Thornaby - Middlesborough
  • Manchester Piccadilly - Stalybridge - Huddersfield - Dewsbury - Leeds - Selby - Brough - Hull.

Contact details

  • Telephone: 
    • General contacts TransPennine
    • Customer Relations: 0345 600 1671
    • Lost property: 0345 600 1672
    • Group travel/Cycle reaservations: 0345 600 1674
    • Assisted travel helpline: 0800 107 2149
  • Website:www.tpexpress.co.uk
  • Postal address:
    Customer Relations
    TransPennine Express
    Admail 3878 Freepost
    Manchester M1 9YB

 Grand Central

Routes:

  • West Riding route - Bradford Interchange - Halifax - Brighouse - Mirfield - Wakefield Kirkgate - Pontefract Monkhill (limited journeys) - Doncaster - London King's Cross
  • North East route - Sunderland -Hartlepool - Eaglescliffe - Northallerton - Thirsk - York - London King's Cross.

Contact details

  • Telephone: 
    • Customer Relations: 0345 603 4852
    • Ticket sales: 0344 811 0071
    • Assisted travel helpline: 0344 811 0072
  • Email Grand Central
  • Website:www.grandcentralrail.com
  • Postal address:
    Customer Relations Manager
    PO Box 5871
    Sheffield S1 9GP.

Virgin Trains East Coast

Routes:

  • (Harrogate/Skipton - Keighley/Bradford Forster Square - Shipley -) Leeds - Wakefield Westgate - Doncaster - Grantham - Peterborough - London King's Cross
  • Inverness/Aberdeen - Edinburgh - Newcastle - Durham - Darlington - York/Hull - Selby - Doncaster - Retford - Newark North Gate - Grantham - Peterborough - London King's Cross.

Contact details


Heritage services

Get our email newsletter

For the latest news and offers direct to your inbox.