Assistance for disabled rail passengers

A telephone pre-booking service is offered by all train operators to assist people with disabilities and restricted mobility.

Facilities will vary from station to station. It's important that you book assistance 24 hours in advance.

Information you need to have before you phone

  • Date and time of travel.
  • Departure and destination stations.
  • Any train changes.
  • Your means of travel to and from stations.
  • Whether a station wheelchair will be needed.
  • Whether you are travelling alone or have a companion.

Contacting a rail operator

Local services - Northern

Helpline: Freephone 08081 56 16 06
08am - 8pm, Monday to Saturday
9am - 5pm, Sunday.

Northern's trains can accommodate wheelchairs no larger than the standard size of 70cm wide by 120cm long and can only carry scooters which can be folded and carried onto the train.

Visit the Northern website for further accessibility information (site opens in a new window)

Long-distance travel


Helpline: 0344 811 0125
8am - 10pm daily

CrossCountry's trains are accessible by wheelchairs having a maximum width of 67cm on HST trains or 70cm Voyager trains.

Visit the CrossCountry website for further accessibility information (opens in a new window) 

East Midlands Trains

Helpline: 03457 125 678
24 hours

Wheelchairs and powered wheelchairs can be accommodated on all services, provided that they are no wider than 70cm, no longer than 120cm and no heavier than 230kg including the passenger.

Visit the East Midlands Trains website for further accessibility information

First TransPennine Express

Helpline: 0345 600 1674

Standard wheelchairs can be carried on all services providing they are no wider than 67cm, no longer than 120 cm and no heavier than 300kg.

Visit the First TransPennine Express website for further accessibility information

Grand Central

Helpline: 0344 811 0072
9am - 5pm daily

Visit the Grand Central website for further accessibility information

Virgin Trains East Coast

Helpline: 03457 225 225
8am - 8pm, daily

Notice can be given up to 1800 the day before travel.

Virgin Trains East Coast trains can accommodate wheelchairs which are less than 75cm wide and 120cm long, and can take particular models of scooters - please contact the helpline for more information.

Visit the Virgin Trains East Coast website for further accessibility information (opens in a new window)

Station information and facilities

National Rail publishes individual station information, including facilities details and maps.
Visit the National Rail website for individual station information (opens in a new window)

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