FAQs

If your Blind or Disabled Pass is due to expire you can renew it up to 90 days before its expiry date.

Your Local Authority will be able to tell you how long your pass is valid for.

No.  You must contact your Local Authority to arrange an assessment of your eligibility.

Renewal of expired passes is free of charge.

Your Local Authority will be able to tell you how long your pass is valid for.

West Yorkshire Combined Authority cannot assess your eligibility, you must go through your Local Authority to do this.

If you would like to have a new photo on your renewed Blind or Disabled Pass there is a £5 charge. You can visit your local Bus Station Travel Centre, where staff will be able to take your photo, or you can post a passport-quality photograph of yourself, including your name, address and telephone number to Concessions Team, WYCA, West Yorkshire Combined Authority, 40–50 Wellington Street, Leeds LS1 2DE

Destroy the old pass and start to use your new pass immediately.

If you have not received your Blind or Disabled Pass after 21 days of requesting a renewal please call MetroLine on 0113 245 7676 and a Customer Service Advisor will assist you. Please have your Order Confirmation Number ready when you call.

Your Blind or Disabled Pass should be despatched to your home address by Second Class post within 21 days.

If your Blind or Disabled Pass has not arrived, please contact MetroLine on 0113 245 7676 or visit your local Bus Station Travel Centre.
Staff will be able to advise if your order has been received and if there are any problems with it.

Replacements for a lost or defaced Disabled Pass cost £5. Replacements for a lost or defaced Blind Pass are free of charge.

Your first name and surname/family name will be printed on the Blind or Disabled Pass with your photograph.
Please note that titles such as Mr, Mrs Dr, Prof, etc. are not printed on the Blind or Disabled Pass.

Your account will enable you to update your details, order replacements, and buy other tickets online in the future.

Your email address is used to confirm that your application has been successful and advise you when your Blind or Disabled Pass is expected to be sent to you.
You will receive email confirmation within 24 hours and Blind or Disabled Passes are usually posted within 21 days of application.

Each account will need an email address as this is used to log into your personal account details. You may have already used this email address to renew a pass for someone else, in which case you will need to use a different email address.

Once your request for a replacement has been submitted you will receive an email within 24 hours with confirmation and acknowledgement of your reference number.

If you have applied online, your Blind or Disabled Pass should be despatched to your home address by Second Class post within 21 days.

If your Blind or Disabled Pass has not arrived, please contact MetroLine on 0113 245 7676 or visit your local Bus Station Travel Centre.
Staff will be able to advise if your order has been received.

No. As soon as the payment is taken, a new Blind or Disabled Pass is produced and cannot be stopped. There are no refunds.
Please destroy your old pass.

If you would like your name corrected please call MetroLine on 0113 245 7676 or go to your local Bus Station Travel Centre.
If you have changed your name by Deed Poll or through marriage you will have to visit a Bus Station Travel Centre with supporting documents to change your name.

If your address has changed, please contact MetroLine on 0113 245 7676 or visit your local Bus Station Travel Centre. Your details can be updated. There is no need to return your Blind or Disabled Pass if you are still living in West Yorkshire.

Your Blind or Disabled Pass is still valid. However, you are advised to re-apply to your new Local Authority and return your Blind or Disabled Pass to West Yorkshire Combined Authority, advising that you have moved out of the county.
Your new Local Authority may offer different benefits that you will not get if you use your Metro Pass.

Your Blind or Disabled Pass will still be valid for use in West Yorkshire. However, you are advised to re-apply through your Local Authority. This will ensure you receive the local benefits, such as concessionary train fares within West Yorkshire, and so that WYCA can keep your records up-to-date.  You should also return your old Blind or Disabled Pass to the appropriate local authority.

Acceptable file types are:

• JPEG (jpg, jpeg, jpe)
• gif
• bmp

Your mobile phone or computer will normally save photographs in one of these formats. The file size of your photographs will need to be smaller than 2MB to be accepted.

If you have a technical problem, you should contact MetroLine on 0113 245 7676.

The data you have entered does not match the data stored in our system. You may have mistyped your details so please try again. If the problem persists then please call MetroLine on 0113 245 7676 and we will resolve the issue.
If you cannot call MetroLine please go to a Bus Station Travel Centre.

Here are some of the possible reasons for this and some solutions:
Name spelt incorrectly on pass
The name shown on your pass MUST be the one you type in. If your name is incorrectly spelt and you would like to change it please contact MetroLine on 0113 245 7676.

The system identifies any additional key (e.g. space bar, tab, enter, arrow keys) pressed as a character and so pressing them will produce an error. To solve this please re-enter the data without the additional key presses.
If neither solution resolves the issue then please contact MetroLine on 0113 245 7676

There are three reasons why the address could be invalid:

• The postcode may have been changed by Royal Mail
• There is not a space between the two parts of the postcode
• The postcode is outside West Yorkshire

You should check that the postcode you entered is correct and in the correct format e.g. LS1 2DE
Should you encounter any further problems, please contact MetroLine on 0113 245 7676.

I have selected the wrong address, what do I do?
You could either:

• Click again on the ‘Address finder’ button and select the correct address; or
• Wait until the confirmation page and edit it from there using the ‘Edit’ button.

Once you enter your postcode and your address is not displayed, you should first check that you have entered the postcode correctly.
Please note that the addresses are validated using a Post Office file, and in some cases (for example newly built properties) the file may not be up to date.
If you are sure that you have entered the postcode correctly and your address is still not shown, you should contact MetroLine on 0113 245 7676.

Please make sure you have typed your email address and password correctly, bearing in mind that passwords are case sensitive. Also ensure that you use the correct domain name for your email address, for example, .co.uk or .com
If you are still having trouble logging in please request a password reminder.

Click on 'Password reminder' and an email will be sent to you.