Renewing a Pass

When can I renew my Blind or Disabled Pass?

If your Blind or Disabled Pass is due to expire you can renew it up to 90 days before its expiry date.

How long will my new Disabled Pass be valid for?

Your Local Authority will be able to tell you how long your pass is valid for.

My disabled Pass is only valid for one year. Will I be able to renew it online?

No.  You must contact your Local Authority to arrange an assessment of your eligibility.

Is my renewal free of charge?

Renewal of expired passes is free of charge.

How long will my new Blind Pass be valid?

Your Local Authority will be able to tell you how long your pass is valid for.

Why can't I renew my Blind or Disabled Pass online?

West Yorkshire Combined Authority cannot assess your eligibility, you must go through your Local Authority to do this.

I want to have a new photo on my Blind or Disabled Pass. What should I do?

If you would like to have a new photo on your renewed Blind or Disabled Pass there is a £5 charge. You can visit your local Bus Station Travel Centre, where staff will be able to take your photo, or you can post a passport-quality photograph of yourself, including your name, address and telephone number to Concessions Team, WYCA, West Yorkshire Combined Authority, 40–50 Wellington Street, Leeds LS1 2DE

My new pass has arrived what should I do with the old one?

Destroy the old pass and start to use your new pass immediately.

What if I have not received my Blind or Disabled Pass within 21 days?

If you have not received your Blind or Disabled Pass after 21 days of requesting a renewal please call MetroLine on 0113 245 7676 and a Customer Service Advisor will assist you. Please have your Order Confirmation Number ready when you call.

How long will it take for my Blind or Disabled Pass to arrive?

Your Blind or Disabled Pass should be despatched to your home address by Second Class post within 21 days.

It has been 21 days since I ordered my renewal and I have not received it. What should I do?

If your Blind or Disabled Pass has not arrived, please contact MetroLine on 0113 245 7676 or visit your local Bus Station Travel Centre.
Staff will be able to advise if your order has been received and if there are any problems with it.


Replacing a Blind or Disables Pass online

How much does the Blind or Disabled Pass cost?

Replacements for a lost or defaced Disabled Pass cost £5. Replacements for a lost or defaced Blind Pass are free of charge.

What will be printed on the Blind or Disabled Pass?

Your first name and surname/family name will be printed on the Blind or Disabled Pass with your photograph.
Please note that titles such as Mr, Mrs Dr, Prof, etc. are not printed on the Blind or Disabled Pass.

Why should I create an online account?

Your account will enable you to update your details, order replacements, and buy other tickets online in the future.

Why do I need to provide my email address?

Your email address is used to confirm that your application has been successful and advise you when your Blind or Disabled Pass is expected to be sent to you.
You will receive email confirmation within 24 hours and Blind or Disabled Passes are usually posted within 21 days of application.

I have been told that my email address has been taken and I need to choose a different one. Why is this?

Each account will need an email address as this is used to log into your personal account details. You may have already used this email address to renew a pass for someone else, in which case you will need to use a different email address.

How will I know if my replacement has been accepted?

Once your request for a replacement has been submitted you will receive an email within 24 hours with confirmation and acknowledgement of your reference number.

How long will it take for my Blind or Disabled Pass to arrive?

If you have applied online, your Blind or Disabled Pass should be despatched to your home address by Second Class post within 21 days.

It has been 21 days since I ordered my replacement Blind or Disabled Pass and I have not received it. What should I do?

If your Blind or Disabled Pass has not arrived, please contact MetroLine on 0113 245 7676 or visit your local Bus Station Travel Centre.
Staff will be able to advise if your order has been received.

I have paid for a replacement Blind or Disabled Pass but have just found mine. Can I stop the replacement being issued?

No. As soon as the payment is taken, a new Blind or Disabled Pass is produced and cannot be stopped. There are no refunds.
Please destroy your old pass.


Correcting or updating Pass details

My name has been spelt incorrectly on my Blind or Disabled Pass, can I change it?

If you would like your name corrected please call MetroLine on 0113 245 7676 or go to your local Bus Station Travel Centre.
If you have changed your name by Deed Poll or through marriage you will have to visit a Bus Station Travel Centre with supporting documents to change your name.

I have changed my address, what should I do?

If your address has changed, please contact MetroLine on 0113 245 7676 or visit your local Bus Station Travel Centre. Your details can be updated. There is no need to return your Blind or Disabled Pass if you are still living in West Yorkshire.

I have moved out of West Yorkshire, is my Blind or Disabled Pass still valid?

Your Blind or Disabled Pass is still valid. However, you are advised to re-apply to your new Local Authority and return your Blind or Disabled Pass to West Yorkshire Combined Authority, advising that you have moved out of the county.
Your new Local Authority may offer different benefits that you will not get if you use your Metro Pass.

I have moved into West Yorkshire and have a Blind or Disabled Pass from another local authority. Is it valid in West Yorkshire?

Your Blind or Disabled Pass will still be valid for use in West Yorkshire. However, you are advised to re-apply through your Local Authority. This will ensure you receive the local benefits, such as concessionary train fares within West Yorkshire, and so that WYCA can keep your records up-to-date.  You should also return your old Blind or Disabled Pass to the appropriate local authority.


Technical questions

What file types are accepted for photographs?

Acceptable file types are:

  • JPEG (jpg, jpeg, jpe)
  • gif
  • bmp

Your mobile phone or computer will normally save photographs in one of these formats. The file size of your photographs will need to be smaller than 2MB to be accepted.

I have a problem and cannot complete an online replacement, who can I contact?

If you have a technical problem, you should contact MetroLine on 0113 245 7676.

When I try to replace my pass I get: “Sorry, we need to speak to you to help complete your application.” Why is this?

The data you have entered does not match the data stored in our system. You may have mistyped your details so please try again. If the problem persists then please call MetroLine on 0113 245 7676 and we will resolve the issue.
If you cannot call MetroLine please go to a Bus Station Travel Centre.

I have entered the details correctly but I am still getting an error - why is this?

Here are some of the possible reasons for this and some solutions:
Name spelt incorrectly on pass
The name shown on your pass MUST be the one you type in. If your name is incorrectly spelt and you would like to change it please contact MetroLine on 0113 245 7676.

The system identifies any additional key (e.g. space bar, tab, enter, arrow keys) pressed as a character and so pressing them will produce an error. To solve this please re-enter the data without the additional key presses.
If neither solution resolves the issue then please contact MetroLine on 0113 245 7676

My address is being shown as ‘invalid’, what is wrong?

There are three reasons why the address could be invalid:

  • The postcode may have been changed by Royal Mail
  • There is not a space between the two parts of the postcode
  • The postcode is outside West Yorkshire

You should check that the postcode you entered is correct and in the correct format e.g. LS1 2DE
Should you encounter any further problems, please contact MetroLine on 0113 245 7676.

I have selected the wrong address, what do I do?
You could either:

  • Click again on the ‘Address finder’ button and select the correct address; or
  • Wait until the confirmation page and edit it from there using the ‘Edit’ button.

My address does not appear on the list, what should I do?

Once you enter your postcode and your address is not displayed, you should first check that you have entered the postcode correctly.
Please note that the addresses are validated using a Post Office file, and in some cases (for example newly built properties) the file may not be up to date.
If you are sure that you have entered the postcode correctly and your address is still not shown, you should contact MetroLine on 0113 245 7676.

I have been told that my email address has been taken and I need to choose a different one. Why is this?

Please make sure you have typed your email address and password correctly, bearing in mind that passwords are case sensitive. Also ensure that you use the correct domain name for your email address, for example, .co.uk or .com
If you are still having trouble logging in please request a password reminder.

I have forgotten my password, how can I log in to my account?

Click on 'Password reminder' and an email will be sent to you.

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