Frequently asked questions
Alerts
31
Bus
How do I retrieve lost property?
More information about lost property... Read more
How do I order a replacement pass?
How to order a replacement pass... Read more
How do I find out if a bus is running late?
There are several ways to find out... Read more
Where do I find the application forms?
All application forms are listed in the following sections... Read more
I have received my pass, why it is not for the route I requested?
There may be several reasons for this… Read more
Can I travel without a pass? I sent in an application, can I just travel anyway?
Travel is not permitted until you have received the appropriate pass... Read more
What is/how do I use a Priority PhotoCard/Boarding Pass/School Pass?
These are the three main passes allowing travel on school transport in West Yorkshire… Read more
How to read timetables and which stops do buses use?
Information about timetables and stops... Read more
How do I pay a fare or present my pass when boarding?
A cash fare and/or a pass must be presented when boarding the bus... Read more
Are seatbelts compulsory and are standees allowed?
When travelling on the bus, good behaviour is expected... Read more
Are bus operator staff passes valid?
More information about staff passes... Read more
Why can't I use a M-Card ticket on some school services?
More information about concesionary tickets... Read more