Frequently asked questions
When will passes be sent out?
I have not yet renewed/applied for a pass, can I still do so?
Where do I find the application forms?
I have received my pass, why it is not for the route I requested?
Can I travel without a pass? I sent in an application, can I just travel anyway?
What is/how do I use a Priority PhotoCard/Boarding Pass/School Pass?
Where are the timetables and how do I read them? Which stops do buses use? Are there any service changes?
How do I pay a fare or present my pass when boarding? Are staff tickets allowed?
How do I retrieve lost property or re-order a lost/damaged pass?
How do I find out if a bus is running late?
Is there a code of conduct on the bus? Are seatbelts compulsory? Are standees allowed?