Alerts
36
Bus
Our customer service standards
Our customer service standards are the targets we set to ensure we meet customers needs and expectations.
Our Contact Centres (Accessbus, Education and MetroLine) aim to…
Answer 90% of all calls
Answer 80% in 30 seconds
MetroLine also answer emails and livechat.
We aim to respond to general email enquiries within 2 working days.
Livechat will be accepted within 7 seconds
Complaints
We will respond to complaints within 15 working days
Travel Centres and Bus Stations
We will notify customers of any planned changes to normal opening hours 7 days in advance.
Alerts
36
Bus