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Demand Responsive Bus Service launched in East Leeds

28 October 2021

West Yorkshire Combined Authority, Leeds City Council and First West Yorkshire have launched a new on-demand bus service for the residents of East Leedsconnecting people to local places, transport hubs and key destinations within the East Leeds area. 

This pilot scheme is the first digital Demand Responsive Service in our region and is part of West Yorkshire’s ambitious Bus Service Improvement Plan adopted by the Combined Authority on 22 October.  A new fleet of seven fully electric buses, each able to carry 12 passengers has been funded from the Leeds Public Transport Improvement Programme. The new service operates in the areas of Richmond Hill, Cross Green, Leeds City Region Enterprise Zone and extending into Leeds Bus Station. Residents in the area east of the A64, Seacroft, Whinmoor, Stanks, Swarcliffe and Manston will also benefit. Customers can download an app to book a journey on the FlexiBus. 

The service will help people get to medical appointments, educational settings, and places of work much easier. Links will also be provided to Killingbeck Asda, Hunslet Morrisons and St James’s Hospital that are external to the zone. 

Tracy Brabin, Mayor of West Yorkshire said: 

“I welcome the introduction of the new bus service in East Leeds. We absolutely must work hard to make transport easily accessible, reliable, and affordable. The East Leeds areas that are taking part in the pilot fall into the bottom 10% of scores from the Index of Multiple Deprivation (IMD) scores in England. I want to see this improve for the residents of East Leeds. 

“The quality of transport options available for people affects their ability to participate in social and economic activities and access healthcare. Transport that enables greater social engagement will consequently deliver significant benefits to mental and physical health. 

“Our ambition is to ensure that people who may feel marginalised have opportunities to fulfil their potential, not only for those individuals, but for communities as a whole. 

Councillor Kim Groves, West Yorkshire Transport Committee Lead Member for Public Transport said: 

“This is an incredibly positive step to improving connectivity for people in East Leeds. The new bus service is easy to book, very reasonably priced and it is flexible. Buses are available to all members of the public and can be easily accessed by booking via an App with phone support also. Buses will pick up passengers at a safe and convenient place no more than 3 minutes’ walk of their location and will then drop off passengers at a safe location, a short walk from their destination. If people are travelling further afield, FlexiBus will connect them to buses on main routes and to trains at Cross Gates. I encourage people to take advantage of this new serviceto access amenities and services to help them out in their everyday lives.”  

Leeds City Council Executive Board Member for Infrastructure and Climate, Councillor Helen Hayden, said:  

“I am delighted to see the introduction of the new Flexibus service across East Leeds, as part of a three-year trial to improve local connectivity. The green, zero-emission electric buses will complement existing services and enable people to make those shorter journeys to the shops, work, leisure, or medical appointments. 

 “The service supports our ambition for Leeds of moving our transport system towards a more accessible and public transport focused network, where a car is not required to meet mobility needs. I would encourage people to try the new service and see for themselves how it can benefit them.” 

Tom BridgeOperations Director, First said: “We have a dedicated team of drivers for FlexiBus who have been trained on the digital technology we use to devise route planning based on customer bookings, as this does not use a conventional network of bus stops. 

“They also have detailed local knowledge of the area to assist with pick up and destination points to support customers and make sure they enjoy a great experience in using the service. 

“We are confident this will prove a hit with communities in East Leeds.” 


Notes to editors 

By downloading a ticket on the MCard Mobile app this will cover all your journeys in West Yorkshire including FlexiBus. 

How do I book on to the service?  
Download the FlexiBus WY app: 
Apple Store (insert hyperlink)Google Play Store (insert hyperlink) 

Call MetroLine on 0113 245 7676 between 7am and 8pm Monday to Saturday or 8am to 8pm on Sunday.  
When does the service operate?  
Monday - Saturday 7am-7pm 
How much does it cost?  
£2 flat fare – pay by contactless payment card/app when you board the bus 
Under 19s pay £1.20 
All MCard products are accepted. - smartcards and MCard Mobile 
Holders of Senior, Blind and Disabled Person’s bus pass travel free after 9.30am on weekdays and all day on Saturdays. 

This project is funded through the DfT Leeds Public Transport Investment Programme and the Local Transport Plan Integrated Block Programme, and Section 106 contributions. 
Notes to editors 

West Yorkshire Combined Authority 

We work in partnership with local councils and businesses to ensure that everyone in our region benefits from a strong, successful economy and a modern, accessible transport network. By championing the region’s interests nationally and internationally, we secure the investment to deliver better transport and housing, help businesses to grow and create jobs.  

The Combined Authority works in partnership with the Leeds City Region Enterprise Partnership (LEP) to help businesses in our region grow and become more productive and operates the Metro-branded network of bus stations, travel centres and public transport information for West Yorkshire. 

We want our region to be recognised globally as a strong, successful economy where everyone can build great businesses, careers, and lives. 

For more information visit