Our consultation protocol objectives

To ensure that members of the public and stakeholders are aware of our approach to consultation and ongoing consultation activity.
- We will publicise consultations using a variety of methods including press releases, websites and Metro Messenger.
To ensure that consultation is open, transparent and accessible.
- We will adopt approaches that maximise participation and response rates.
- We will identify mechanisms to consult with hard to reach communities.
- We will ensure that consultation activity is accessible in terms of methodology, venues and use of plain English.
- We will provide information in alterative formats such as Braille, audio, Easy Read if required.
- We will set realistic timescales for consultation (where these are within our control).
To ensure that the consultation process is well planned, managed and coordinated and achieves value for money.
- We will seek opportunities to deliver joint activities with partners wherever possible to avoid duplication.
- We will make the most of existing groups and networks.
To deliver research and consultation that is effective and of a consistently high quality.
- We will ensure that staff have the necessary skills and resources to enable them to undertake effective consultation.
- A quality control process will be developed for consultation activity.
To provide feedback on the findings of consultation and actions taken, following research and consultation activity.