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Our consultation methods

The West Yorkshire Combined Authority uses a variety of methods to inform, communicate and consult, including:

  • Websites
  • Facebook, Twitter and other social media
  • Direct email using Metro Messenger (email subscription service)
  • Questionnaires and surveys
  • Drop-in sessions
  • Meetings
  • District Consultation Sub-Committees
  • Focus groups
  • Mystery shopping
  • Leaflets
  • Written communications with key stakeholders
  • Analysis of customer feedback


We have established mechanisms for consulting key partners and stakeholders, such as bus and train companies. These mechanisms include the Operator Group (and associated sub groups), District Council Liaison meetings and West Yorkshire LTP governance structures.


Additionally, the District Consultation Committees, which meet quarterly in each of the five West Yorkshire districts, are an established mechanism for consultation and feedback from representatives of members of the public.


Key consultees include:


  • West Yorkshire residents
  • Non-users and potential users of services
  • Councillors of the five West Yorkshire District Councils
  • Parish Councils
  • District Consultation Committees
  • Businesses and business organisations
  • West Yorkshire Travel Plan Network members
  • Voluntary and community groups and organisations
  • Local special interest groups and forums such as cycling, walking, local access and rural groups
  • Communities and neighbourhoods
  • Groups of people defined by a common factor such as age, disability, gender, ethnicity etc.
  • Public and private sector stakeholders and other interested parties
  • The Traffic Commissioner
  • Transport operating companies and their employees


Back to the consultation protocol main page 

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