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welcomed results of a national bus passenger survey which has shown
high levels of satisfaction with the stops and information that
Chairman Cllr James Lewis said "Passengers responding to the
survey by Passenger Focus gave Metro the highest score for
providing electronic information, and route maps, and for how safe
they felt at stops.
"Our shelters, timetable information and stops' cleanliness and
freedom from graffiti were also rated highly."
"Metro manages over 14,000 stops and 5,000 shelters across West
Yorkshire and recognises that people expect to wait in a clean,
secure and safe environment in which they can find the information
they need to make their journey," he continued. "Almost 1,000 of
our shelters now have yournextbus real time displays counting down
the minutes until their bus will arrive and we have invested in new
computerised systems that enable us to update quickly the hundreds
of information displays affected when services change."
West Yorkshire also came joint second in overall satisfaction
for all passengers in the survey which also covered Brighton,
Cambridgeshire, Cornwall, Cumbria, Manchester, Hampshire, Medway,
Merseyside, Plymouth, Shropshire, South Yorkshire, Stoke and
Swindon. Passenger Focus asked passengers to rate their last
journey in terms of satisfaction with the bus stop, waiting for the
bus, on the bus and with the bus driver.
"I would like to pass on my congratulations to our partners the
bus operators who have also scored highly in categories such as the
ease of getting on and off the bus, the ability to get a seat and
there being room for all passengers to sit or stand," continued
Cllr Lewis. "I'm pleased to see that the passengers surveyed
appreciated the work of Metro and of the bus companies so
But Cllr Lewis warned the positive results from the survey were
not a reason for complacency.
"In West Yorkshire we have seen a 10% decline in bus patronage
from over 200 million journeys to 180 million journeys per year
over the last 10 years," he said. "It is important that we build
upon these results and find a way of working together that will
improve services, attract more passengers and address their
concerns about cost and value for money, which in turn will help
reduce congestion on our roads."
Passenger Focus says its research shows that the majority of
England's bus passengers (85%) are satisfied with their bus
journey. However the independent consumer organisation reports that
it found wide disparities, with passengers' ratings of satisfaction
and value for money, varying dramatically between different
operators and services within the same area.