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"Last week Metro's web site provided 464,281
page views which was up 93% on the week before and 125% on the same
week last year," reported the Metro Chairman.
"Along with other transport web sites,
we had a few problems on Monday because usage was five times its
normal level," he continued. "We were able to make some technical
changes to ensure the site, which was being updated from 6am
onwards each day, was available to passengers.
"Our telephone call centre MetroLine
dealt with 4,000 calls on Monday and 3,000 on Tuesday compared with
around 1,500 that they would normally expect on a weekday and our
Education Transport call centre was extremely busy.
"Over Monday and Tuesday, Metro's
yournextbus real-time service delivered almost 21,000 texts
providing information about bus services, an average 58% increase
over the two days.
"And we sent out email updates through
our Metro Messenger subscription service, which we know 10,000
people opened and read."
Councillor Greaves said that although there were
some short delays, most local train services had run as normal and
the worst delays were on long-distance services to London, caused
by problems in Hertfordshire.
Bus operators, he said, had sent out
their fleets to provide the best service they could.
"I know some services were restricted
at times to main roads, unable to serve minor routes and estates
but bus drivers were out there dealing with some very difficult
conditions," he said. "Some people will have been inconvenienced
but decisions were taken with passengers' and other road users'
safety in mind."
"There has been a lot of talk about
the country grinding to a halt, but I am proud to say that in West
Yorkshire this certainly wasn't the case," added Councillor
"There are times when there is
criticism directed at our local transport operators and sometimes
it's me directing it, so I wanted to take this opportunity to
praise them and our own staff, for the 'grit' they have shown."
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Find out how to use Metro's
yournextbus real-time service.