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In the coming
months, Metro will start the process enabling people to renew the
English National Concessionary Transport Scheme (ENCTS) cards which
give seniors, disabled people and blind people free bus travel.
Because Metro is required to issue the cards with a five-year
expiry date, the people that were sent cards when the scheme was
introduced in 2008 will have to apply for a new one by the end of
Soon, card-holders will be able to renew their pass through this
"Thanks to the recent development which enables people to apply
online through the Metro website, renewing these cards is a simple
and straightforward process," said Metro's Assistant Director of
Customer Services, Diane Groom.
"We are putting procedures into place that will ensure that
everyone who needs a replacement card will get one before the
expiry date of March next year, and we will be publicising details
of those procedures in the lead up to August, explaining what
people need to do."
Experience in other areas has shown that most cardholders are
confident and happy to renew their cards online. However, later in
the year those people who will not want to renew through the
website, will be able to do so on the telephone via MetroLine or in
person at Travel Centres.
ENCTS cards provide West Yorkshire residents who are seniors, or disabled, with free,
off-peak, bus travel throughout England and half-fare, off-peak
train travel within West Yorkshire.
Blind people's passes entitle them to travel for
free on West Yorkshire buses at any time of day, free off-peak bus
travel throughout the rest of England and free train travel at any
time of day, for all journeys within West Yorkshire.