We use cookies.

No

This website uses cookies to increase its performance.

Click here to see our cookies policy

Is this OK?

  • Consultation protocol
    This consultation protocol outlines how Metro engages with partners, stakeholders, customers and the wider community to seek to ensure that their views are used to inform and improve service and policy development.

    Metro (West Yorkshire Integrated Transport Authority) is the Local Transport Authority for West Yorkshire and also provides advice and support to the Leeds City Region partnership.

     

    Metro has sole responsibility for the West Yorkshire Local Transport Plan, which sets out a 15 year strategy for developing and managing an integrated transport system that will support economic growth, reduce carbon dependency and improve quality of life.

     

    Metro has adopted 12 policies, which set the overall framework for its role in overseeing the Local Transport Plan and ensuring that transport supports the wider policy objectives of the West Yorkshire authorities. The following policy sets out Metro's commitment to consultation:

     

    • Identify and consider, through consultation and other means, the current and future transport needs of people who live, work or do business in West Yorkshire, in the planning and provision of transport infrastructure and services.

    Metro's approach to consultation and engagement

    Metro's approach to engagement covers a range of activities, including communications, market research, surveys, feedback and analysis of feedback.

     

    More about our approach to consultation and engagement

    Methods of consultation

    We use a wide variety of methods to inform, communicate and consult including face-to-face, web, social media and much more.

     

    Methods of consultation

    Protocol objectives

    Metro's consultation protocol objectives are based around five key aims.

     

    Protocol objectives: The five key aims

  • Travel alerts
  • Journey planner
    Advanced search
  • Train departures