Metro collects feedback on the services we, and others, provide through a variety of channels including:

• Market research
• Customer complaints, comments and compliments
• Consultations
• Mystery shopping.

'You said...we did' tells you how Metro listens to your feedback and suggestions and, where possible, what we have done about it.

Look out for the posters in bus stations and shelters, telling you how we've responded to your feedback this month.