MetroLine - travel information call centre
Complaint handling
- Respond to general complaints within 10 working days
- Respond to complaints about shelters and stops within 28 working days
Ways to contact Metro
Travel Centres
When you visit our Travel Centres, you can expect:
- A friendly and helpful service
- Accurate information on all local bus and train services
- A complete sales service for all pre-paid tickets and concessionary permits within West Yorkshire
- Seven days notice of any change to our opening times
- Large-print, Braille or audio versions of all timetables and leaflets to be sent to you on request.
More about Travel Centres
Availability of information
- Timetables to be available seven days in advance of service changes for bus and 14 days for train
- Summary leaflet (called 'Changing Times')to show details of all timetable changes produced in advance of each service change
- Bank Holiday timetables to be available at least 10 days in advance of service changes
- Service changes and all timetables to be available on Metro's web site
- Electronic information to be available at all bus stations
- Timetable information to be available at each departure bay
- Information at bus stations to be updated within 24 hours of service change
- Roadside displays to be updated within 48 hours of service change
- All information to be impartial.
Bus timetables | Train timetables
