Who we are and what we do

Metro is the West Yorkshire Integrated Transport Authority (ITA) and West Yorkshire Passenger Transport Executive (PTE).

Our Corporate Plan 2009-12 sets out Metro's objectives and priorities to 2012, together with how we propose to achieve these goals, and how we will measure success. Metro's Corporate Plan 2009-12

What is Metro?

Metro works on behalf of the 2.1 million people of West Yorkshire, to coordinate high-quality public transport services.

Metro's Quality Framework

Metro's Quality Framework outlines and supports our ongoing commitment as an Investor in People (IIP) Champion organisation.

Customer service

Our customer service standards are the targets we set to ensure we meet customers needs and expectations.

Metro policies and strategies

Metro implements numerous policies and strategies to guide us in our day-to-day business.

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