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Dawn works as an administrator in our HR department. Dawn
has worked at Metro for 11 years.
"I'm an HR Administrator for Metro and
have worked here part-time for 11 years. I handle all aspects of
recruitment within the HR Dept and thoroughly enjoy my job. The
flexi time scheme and fantastic holiday allowance at Metro mean I
enjoy a great work-life balance; being able to work, and spend time
with my kids.
Joanne works within the Education
Transport team and has worked for Metro for over 20 years
"My name is Joanne and I work in the Education Transport
My role within the department is to oversee the production of
school/boarding cards for pupils who qualify for free travel and
boarding permits for pupils who are allocated to specific school
services. I also sell cards to pupils who do not qualify for free
travel and would like to purchase their travel in advance or if
they have to purchase a card in order to use a particular
I have worked for Metro for over 20 years now and enjoy
conversing with all our departments and nice people who have become
good friends over the years.
To name but a few of the benefits of working for Metro would be
the great flexi-time scheme and also free bus and rail travel
within the county. I do firmly believe that Metro genuinely cares
about it's employees and their wellbeing."
Andrew works in MetroLine, our customer contact centre for
travel information. Andrew has worked for Metro for just over 6
"My name is Andrew - for the last 6
years I have been working in Metro's MetroLine call centre. In a
typical day I can expect to take around 200 calls. 95% will fall
into one of these five categories:
"how do I get from A to B?"
"how much does my ticket cost?"
"when's my next bus/ train?"
"I've left something on the bus/
"I've got a complaint ...;"
We keep a log of some of the more
bizarre requests. From time to time, I will help out with cover at
one of our travel centres or attend a University Freshers' Fair in
I also help bring on the next
generation of bus travellers by helping the Safemark presentations
where we bring youngsters in their final year at primary school to
pass on a few tips on using buses safely and generally travelling
Working in a call centre is not to
everyone's taste but I enjoy the variety and having time off during
the week. We get a free MetroCard to help us get to know the area.
In the near future, I hope to start working some of my less social
shifts from home - we have a good team-spirit (and often meet up
after work) so I will still continue to do some hours in the
Metro has been very good in paying
college fees and giving me time off to attend courses to develop my
skills. There is a lot of job satisfaction in helping to get people
to hospitals, job interviews, visit relatives etc and I get to go
home knowing I've made a positive difference to people's
Commitment to our staff
Benefits of working at Metro