Dawn - HR

Dawn works as an administrator in our HR department. Dawn has worked at Metro for 11 years.

"I'm an HR Administrator for Metro and have worked here part-time for 11 years. I handle all aspects of recruitment within the HR Dept and thoroughly enjoy my job. The flexi time scheme and fantastic holiday allowance at Metro mean I enjoy a great work-life balance; being able to work, and spend time with my kids.

Joanne - Education Transport

Joanne works within the Education Transport team and has worked for Metro for over 20 years

"My name is Joanne and I work in the Education Transport Section.

My role within the department is to oversee the production of school/boarding cards for pupils who qualify for free travel and boarding permits for pupils who are allocated to specific school services. I also sell cards to pupils who do not qualify for free travel and would like to purchase their travel in advance or if they have to purchase a card in order to use a particular service.

I have worked for Metro for over 20 years now and enjoy conversing with all our departments and nice people who have become good friends over the years.

To name but a few of the benefits of working for Metro would be the great flexi-time scheme and also free bus and rail travel within the county. I do firmly believe that Metro genuinely cares about it's employees and their wellbeing."

Andrew - MetroLine

Andrew works in MetroLine, our customer contact centre for travel information. Andrew has worked for Metro for just over 6 years.

"My name is Andrew - for the last 6 years I have been working in Metro's MetroLine call centre. In a typical day I can expect to take around 200 calls. 95% will fall into one of these five categories:

"how do I get from A to B?"

"how much does my ticket cost?"

"when's my next bus/ train?"

"I've left something on the bus/ train"

"I've got a complaint ...;"

We keep a log of some of the more bizarre requests. From time to time, I will help out with cover at one of our travel centres or attend a University Freshers' Fair in the Autumn.

I also help bring on the next generation of bus travellers by helping the Safemark presentations where we bring youngsters in their final year at primary school to pass on a few tips on using buses safely and generally travelling independently ...;

Working in a call centre is not to everyone's taste but I enjoy the variety and having time off during the week. We get a free MetroCard to help us get to know the area. In the near future, I hope to start working some of my less social shifts from home - we have a good team-spirit (and often meet up after work) so I will still continue to do some hours in the office!

Metro has been very good in paying college fees and giving me time off to attend courses to develop my skills. There is a lot of job satisfaction in helping to get people to hospitals, job interviews, visit relatives etc and I get to go home knowing I've made a positive difference to people's lives."

Commitment to our staff

Benefits of working at Metro