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The Customer Services
Co-ordinator role looks after our 30-person contact centre and the
feedback team. Both roles are crucial in providing excellent
Metro is seeking a highly
motived, customer-focussed individual. You must be enthusiastic and
a self-starter, used to working on your own initiative.
Experience of either or both
call centre management or feedback management would be an advantage
as would working to high customer service standards, such as
delivering achievement of the prestigious ICS awards.
You must be adept at working
with a range of partners and used to building consensus within your
team. A key part of the role will be supporting the Information and
Marketing Manager and Co-ordinator in bringing in information and
ticketing changes to benefit customers.
Completed application forms should be returned by noon
on Thursday 14th June 2012.
Interviews will be held on Monday 25th and
Tuesday 26th June 2012.
If you have not heard from us within 4 weeks of the
closing date, please assume you have not been successful on this
Read the Job Description and Employee
Specification (pdf, 25k) for this post.
You can apply in the following ways:
40/50 Wellington Street