The Customer Services Co-ordinator role looks after our 30-person contact centre and the feedback team. Both roles are crucial in providing excellent customer service.

Metro is seeking a highly motived, customer-focussed individual. You must be enthusiastic and a self-starter, used to working on your own initiative.

Experience of either or both call centre management or feedback management would be an advantage as would working to high customer service standards, such as delivering achievement of the prestigious ICS awards.

You must be adept at working with a range of partners and used to building consensus within your team. A key part of the role will be supporting the Information and Marketing Manager and Co-ordinator in bringing in information and ticketing changes to benefit customers.

Completed application forms should be returned by noon on Thursday 14^th June 2012.

Interviews will be held on Monday 25^th and Tuesday 26^th June 2012.

If you have not heard from us within 4 weeks of the closing date, please assume you have not been successful on this occasion.

Applying

Read the Job Description and Employee Specification (pdf, 25k) for this post.

You can apply in the following ways: