Our small and friendly contact centre provides a telephone information service to the public regarding bus and train times in West Yorkshire and processes customer feedback. We are looking for someone who understands the importance of providing excellent customer service.

If you are patient, flexible and helpful and have a good telephone manner with a commitment to customer care then we want to hear from you. Geographic knowledge of the region would be an advantage but we will provide you with thorough training.

This is based on 37 hours per week on a shift rota system.

Completed application forms should be submitted by 21 August 2012

If you have not heard from us within 4 weeks of the closing date, please assume you have not been successful on this occasion.

Applying

Read the Job Description and Employee Specification (pdf, 25k) for this post.

You can then apply for this job online

You can also read about the Benefits of working at Metro and A Brief Introduction to Metro

If you have any technical difficulties, please telephone 0113 251 7256