Through the Travel Choices programme of the Local Transport Plan, Metro is seeking to make big changes to the way people travel. This includes introducing smart card ticketing on public transport and a range of information improvements, including better provision on the move, apps and disruption alerts. All this will mean a lot of change for customers and for front line staff.

We are looking for a well organised, experienced and customer-focussed individual to manage day-to-day operational requirements and to support the Information and Marketing Manager in bringing in the changes necessary.

The role looks after a wide range of functions including the contact centre, MetroLine, feedback team, timetable and leaflet production, and marketing campaigns.

You will be energetic and enthusiastic, with managerial or supervisory experience, used to working with a range of partners.

Ideally you will have operational experience in relevant areas and be able to work to high quality standards and tight time deadlines.

Experience of design and print, and of utilising market research, would also be an advantage.

You must be a 'people person' and excellent at building consensus for change.

Completed application forms should be returned by noon on Thursday 14^th June 2012.

Interviews will be held on Monday 25^th and Tuesday 26^th June 2012.

If you have not heard from us within 4 weeks of the closing date, please assume you have not been successful on this occasion.

Applying

Read the Job Description and Employee Specification (pdf, 25k) for this post.

You can apply in the following ways: