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The annual statistics report is
compiled to provide a statistical overview of public transport and
Metro's involvement within it. Along with background information on
Metro and West Yorkshire, MetroFacts offers information on
patronage, fares, modal shares, public transport performances and
customer services and facilities.
Metro's influence in public transport spreads far and wide
across West Yorkshire and the Leeds City Region. The facts and
figures in this chapter give an indication of the size and scale of
the area and population Metro serves, as well as pointing out the
key role Metro plays in delivering and managing the West Yorkshire
Metro works closely with rail and bus operators within West
Yorkshire to help deliver affordable fares and to improve public
transport patronage. This chapter contains the patronage numbers on
both rail and bus for recent years and illustrates how prices have
Encouraging a shift away from car use
is a goal for Metro and its partners. Providing cheap, clean and
efficient public transport is central to achieving this aim. Within
this chapter are the modal shares (percentage shares of different
forms of transport) for each district for 2010. These are also
compared against previous years.
A major part of Metro's role is to
ensure that the quality, reliability and punctuality of buses and
trains is at its best or constantly improving. Chapter 4 charts the
path of both reliability and punctuality of trains and buses, as
well as showing the level of customer satisfaction. This chapter
also contains information relating to the work Metro carries out
with its district partners to tackle congestion.
Metro provides many customer services
and facilities for public transport users across West Yorkshire.
These include MetroLine, a dedicated call centre for public
transport enquiries, Travel Centres located across the region, Park
and Ride facilities at the majority of train stations and security
facilities targeted at the prevention of crime and aimed at
creating a safe and secure environment. Chapter 5 contains facts
and figures on all these aspects.