Advance Booking

A telephone pre-booking service is offered by the railway companies to assist people with disabilities and restricted mobility carry out their journey.

Facilities vary greatly at different stations in West Yorkshire. It is advised that customers who require assistance give notice to the Train Operating Companies so staff can be available and able to assist. This service unfortunately is not available at unstaffed stations or outside published staffing hours.

The following information will assist the helplines with your enquiries:

• Date and time of travel
• Departure and destination stations
• Train changes
• Your means of travel to and from stations
• Whether a station wheelchair will be needed
• Whether you are travelling alone or have a companion

Local services

Northern

Helpline: 0845 600 8008
0800-2000 Mon-Sat
0900-1700 Sun

24 hours notice needed prior to travel.

Northern Trains are able to accommodate wheelchairs, which do not exceed the standard size of 67cm wide by 120cm long and are only able to take scooters, which can be folded and carried onto the train.

More information is available on Northern's website

Long Distance Travel

CrossCountry

Helpline: 0844 811 0125
08:00-22:00 daily

24 hours notice needed prior to departure.

The “Disabled Person’s Protection Policy” is available online.

CrossCountry’s trains are accessible by wheelchairs having a maximum width of 67cm on HSTs or 70cm Voyagers.

More information is available on CrossCountry’s website

East Midlands Trains

Helpline: 08457 125 678
08:00-20:00 daily

24 hours notice needed prior to travel.

Wheelchairs and powered wheelchairs can be accommodated on all services, subject to space being available.

More information is available on the East Midlands Trains' website

First TransPennine Express

Helpline: 0845 600 1674

24 Hours notice needed prior to travel.

The “Disabled People’s Protection Policy” is available online.

Standard wheelchairs can be carried on all services providing they are no wider than 67cm, no longer than120 cm and no heavier than 300kg.

More information is available on First TransPennine's website.

National Express East Coast 

Helpline: 08457 225 444
0800-2200 Mon-Thurs
0800-2000 Fri-Sun

Notice needed earlier than 1800 the day before travel.

NXEC trains can accommodate wheelchairs which are less than 75cm wide and 120cm long, and can take particular models of scooters - please contact the helpline for more information.

More information is available on National Express East Coast's website.

Prior Planning

For individual station information to help you plan your journey and use stations best equipped to meet your needs visit National Rail Enquiries.

If you would like to receive timetables in large print, Braille, or Audiotape, ring MetroLine on 0113 245 7676 (Typetalk friendly).