Click here to see our cookies policy
Is this OK?
Services on 5 & 6 July subject to change due to Tour de France
Metro offers a replacement or refund service for quarterly and annual MetroCards which have been registered with Metro. No refunds will be given for lost weekly or monthly MetroCards, nor for unregistered quarterly or annual MetroCards.
If you wish to renew an existing MetroCard, please see How to buy or renew a MetroCard.
When you buy your quarterly or annual MetroCard, make sure you take the time to register it. That way if you lose it, you'll be able to get a replacement. You may also be able to get a refund, or part refund, on a MetroCard you no longer require - see below.
Just ask for a registration form when you buy the ticket. You'll need to supply an extra photograph with the form.
All applications for refunds or replacements should be sent to:
If you lose your quarterly or annual MetroCard, and it is registered with us, we will replace it* - valid to to the same expiry date as the original.
You'll need to send us:
Corporate MetroCard holders should contact their co-ordinator in the case of lost tickets.
Lost Senior Pass replacements
Corporate Metrocard holders should contact their co-ordinator to sort out replacement tickets.
Damaged Senior Pass replacements
If your card is stolen, please provide the crime reference number (given to you when you report the crime to the police), when you apply for a replacement card.
Corporate Metrocard holders should contact their co-ordinator.
Stolen Senior Pass replacements
If you return a pre-purchased MetroCard before its period of use begins, the full purchase price will be refunded.*
If you return a MetroCard part-way through its valid period, we will refund the original price, less the combined prices of any shorter period MetroCards which would have been required to cover travel before the card's return.
Refunds for Corporate Annual MetroCards can only be made to the company that purchased the card. Corporate MetroCard holders should contact their co-ordinator.
If you return a card which you bought to replace a lost card that you subsequently found, the full purchase price will be refunded. However, you must return the replacement card before the expiry date of your original card. Please also supply a photocopy of your original card.
There are no refunds for part-expired weekly tickets.
Please note: a small administration charge will be deducted from any refund made.
* Replacement and refund conditionsOnly one replacement per customer is allowed. Further refunds will not be granted against either the replacement or lost ticket.