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MetroCard is a two-part travel card: a uniquely numbered PhotoCard and limited period travel ticket. MetroCard provides unlimited travel on services where the ticket is valid.
All MetroCards are valid on virtually all ordinary stopping bus services within West Yorkshire. Exceptions are Night Riders, football or concert specials, long distance coaches, excursions, tours, contract, chartered or other privately hired bus or train services.
Holders of MetroCard are carried on services subject to Metro's Conditions of Use and the Conditions of Carriage of the operator in question, i.e. the relevant bus company or train operator. In addition passengers are subject to PCV Regulations and local byelaws.
Before using a MetroCard, the holder must ensure that it is valid for the intended journey as follows:
Failure to do so could later result in confiscation of the MetroCard, charging of an Excess Fare and /or prosecution.
b) The MetroCard must be shown to the driver when boarding any bus, to the ticket inspector when passing through a train station barrier or to the conductor on the train.
c) The MetroCard must also be shown for inspection on request by employees of Metro or participating operating companies. Both parts must be surrendered if an irregularity is observed.
a) Metro and bus and train operators will make every reasonable effort to maintain services within the MetroCard system, but will not be liable for any loss, expense, claim damage, injury or inconvenience that passengers may sustain arising directly or indirectly from failure to operate a particular service. Subject to the Unfair Contract Terms Act 1977.
b) If there is a major withdrawal of services due to industrial action, Metro may apply special arrangements concerning refunds. Refunds are made only if the MetroCard is surrendered to a Metro Travel Centre or sent by post to Metro Fares and Pricing Prepayments Section, 40-50 Wellington Street, Leeds, LS1 2DE. Such arrangements will be publicised at the time, but will not apply to withdrawals of services lasting three consecutive days or less nor in respect of the first three days of a longer stoppage. Refunds are not normally made for a withdrawal or interruption of rail services but train operators will consider claims on their merits as part of their Passenger's Charter commitment.
c) Metro reserves the right on behalf of participating operators to alter the MetroCard prices and conditions of use at any time on reasonable notice.