Metro listens to your complaints and other feedback and works hard to resolve the issues that concern you. The improvements listed below are just a few of the changes made as a direct result of feedback received, so please continue to let Metro know what concerns you.
Improved on-street information displays in stops and shelters making timetables easier to use and understand.
- Longer opening hours for MetroLine, now open between 7am and 10pm.
- Joint initiatives with operators such as stressing the importance of avoiding “early running” and “failure to stop” to bus drivers.
- Development of the Realtime project where live information on bus services will be available via the Internet and mobile phones.
- Banning smoking at most Metro bus stations.
- Installing CCTV at all staffed Metro bus stations and at some bus shelters as well as providing funds to install CCTV on buses across West Yorkshire.
- Improved passenger facilities at all Metro bus stations and travel centres.
- Introduction of Language Line, a translation service for non-English speaking customers.
In addition Metro discusses complaints and other feedback at regular bi-monthly meetings with senior managers of bus and train companies. Metro also seeks feedback through a market research programme, Passenger Consultative Committees and other consultations.
