Because there are hundreds of different software and hardware configurations, it is hard to provide basic downloading instructions for your specific system. If you're unsure how to download a file with your software or hardware, consult the user guide or the manufacturer.

We can, however provide tips and some basic advice on your connection and the use of the Adobe Acrobat software for the purpose of downloading pdf files from the Metro website.

Troubleshooting Problems When Downloading or Installing Acrobat Reader

Because downloading files involves many variables, you may encounter a variety of problems when downloading or installing Adobe Acrobat Reader from Adobe's Web site or FTP (File Transfer Protocol) site. You may be unable to find Acrobat Reader to download, you may be unable to connect, a file may stop downloading in the middle of transfer, you may be unable to locate the Acrobat Reader installer after downloading it, or you may experience errors or unexpected behaviour while installing Acrobat Reader.

Use the Downloading Help on Adobe's website to try and eliminate your problem. This document is intended for those familiar with basic download procedures.

If you are new to Acrobat Reader and or now to the whole concept of pdf files then we suggest visiting Adobe Reader Support on Adobe’s website

Common problems with downloading PDFs

Unstable Internet Connection

An unstable Internet connection is the most common cause of problems that occur with large file downloads. To successfully download files from any Web site or FTP site, you must have a stable connection to the Internet.

If when downloading a PDF, one or more of the following occurs:

• Nothing happens when you try to connect or download.
• An error message appears when you try to connect or download.
• A file transfer pauses intermittently while downloading.
• A file stops downloading before the download is complete.
• An error message appears when you try to run or open a downloaded file.
• Your computer unexpectedly disconnects from the Internet.

Do one or more of the following:

Solution 1

Contact your local telephone company or your cellular service provider for assistance with checking line clarity or with temporarily disabling telephone service features that may interfere with your Internet connection. Such as Call Waiting.

Solution 2

Contact your Internet service provider to verify your connection to the Internet is stable.

Solution 3

If you are certain your Internet connection is stable and you still encounter problems when downloading from Metro's website, see Downloading Help on Adobe's website for possible additional solutions.

You are more likely to have a problem with your Internet connection if one or more of the following are true:

• Your rate of transfer drops below 1.0 Kbps at any time during a download.
• Your download pauses for more than 60 seconds at any time.
• Your download pauses for more than 15 seconds more than once.
• You are connecting to the Internet using a cellular telephone.
• You are connecting to the Internet using a standard, land-based telephone line that sounds noisy when it it used for voice communications.
• You forgot to temporarily disable any telephone service features that may interfere with your Internet connection, such as Call Waiting.
• Your computer unexpectedly disconnects from the Internet at any time.

If you can successfully download files from other popular sites, your Internet connection is likely to be stable. The transfer rate of your downloads should be at least 1.0 Kbps for the entire duration of your download. Most web browsers will show you the rate of transfer during file downloads.

 

Old version of Acrobat

If you have an old version of Acrobat Reader, you may solve some of problems by upgrading to the latest version. The lates version is free and available from Adobe's website. It is also widely distributed on computer magazine cover discs, which could save a lengthy download if you have a slow or unstable Internet connection.

 

Incorrect configuration of Acrobat and Browser

If your browser and Acrobat have not been configured to work together properly, then Acrobat may not launch in your Browser window. The browser will need the plug-in for this to work correctly.

The Adobe website provides detailed help on this topic for all platforms and browsers. Help for Windows users running Internet Explorer or Netscape can be found on these pages, along with support for people using Mac and Linux operating systems.